hibaee Terms & Conditions — Know Before You Play

Hibaee (hereinafter referred to as the "Platform", "we" or "our") is an online gaming and Sports Betting platform operated for adult users in Bangladesh. These Terms and Conditions apply to both the hibaee website and mobile application.

By creating an account on hibaee or using the Platform, you confirm that you have read, understood, and agree to comply with these Terms and Conditions in their entirety. If you do not agree with these terms, please refrain from using the Platform.

Hibaee reserves the right to amend these Terms and Conditions at any time. For significant changes, users will be notified via registered email or platform notification. If you continue using the Platform after changes are made, it will be deemed that you have accepted the new terms.

To open an account on hibaee, you must meet the following conditions:

• You must be at least 18 years old.
• You must provide accurate and complete information during registration.
• Each individual may operate one account only.
• Your mobile number must be active and registered in your name.
• You may be required to provide necessary documents to verify account information.

Hibaee reserves the right to reject registration applications for any reason, particularly if the information provided is incomplete or false. You are responsible for keeping your account password and login details completely confidential. If anyone else accesses your account, you will be held responsible.

To deposit on hibaee, you may use approved mobile banking services and e-wallet methods. Please keep the following in mind regarding deposits:

• Minimum deposit amounts may vary depending on the payment method.
• Deposits typically credit to your account immediately.
• Deposited funds must come from your own banking account.
• Deposits through third parties are not permitted.
• Hibaee reserves the right to carry out additional verification for any transaction deemed suspicious.

If you experience any issues with a transaction, notify our customer support team immediately. Every deposit transaction has a reference number — keep it on hand in case you need to report a problem.

To withdraw winnings from hibaee, your account must be fully verified. The following conditions apply to withdrawals:

• Withdrawal funds will be sent only through the same payment method from which the deposit was made.
• The withdrawal process is generally completed within 24 to 72 hours.
• Specific wagering requirements must be met before winnings earned from a bonus can be withdrawn.
• Large withdrawals above a certain amount may require additional identity verification.
• As part of its anti-money laundering measures, hibaee may review any withdrawal request.

Hibaee regularly offers various bonuses and promotional offers. Each bonus has its own terms and conditions which should be read carefully before use.

• The welcome bonus is available to new members once only.
• Every bonus has a set expiry date. Once that date passes, the bonus will be forfeited.
• Winnings generated using a bonus are subject to wagering requirements before they can be withdrawn.
• The same bonus cannot be claimed multiple times.
• If bonus abuse is suspected, hibaee reserves the right to investigate and take appropriate action.
• Referral bonuses apply to verified new members only.

Hibaee reserves the right to modify, suspend, or cancel any bonus offer at any time. Such changes may take effect without prior notice.

All game results on hibaee — whether Slots, Fish Games, Bingo, or Sports Betting — are determined through real-time systems and third-party providers. Each game has its own rules.

• Bets cannot be cancelled once a game has started.
• If a game is incomplete due to technical issues, the bet for that round will be refunded.
• Live odds in Sports Betting are subject to change, and the odds confirmed at the time the bet is placed are final.
• If an event is cancelled or abandoned, the bet amount will be refunded.
• If abnormal results occur due to technical errors in the game provider's system, hibaee reserves the right to review them.

The following activities are strictly prohibited on the hibaee platform:

• Creating or managing multiple accounts.
• Playing games using automated bots, scripts, or software.
• Attempting to manipulate the platform's systems or algorithms.
• Attempting to steal or hack other users' account information.
• Engaging in money laundering or processing funds from illegal sources.
• Deliberately exploiting the bonus system to generate profit (bonus hunting).
• Betting on behalf of third parties or being part of a professional betting syndicate.
• Harassing, threatening, or mistreating other users.

Hibaee reserves the right to temporarily or permanently close any account under the following circumstances:

• When there is suspicion or evidence of a terms violation.
• If KYC verification is not completed.
• After extended inactivity (typically 12 months).
• When a user submits a self-exclusion request.
• Upon receipt of legal orders or directives from regulatory authorities.

If an account is closed, the verified balance will be refunded; however, if the account is closed due to prohibited activities, the balance may not be refunded. Users may also request account closure at any time.

Hibaee prioritizes responsible gaming. We want every user to enjoy gaming in a healthy and enjoyable manner. To achieve this goal, we offer the following features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Timer: Automatic logout after a set period of inactivity.
• Cooling-off Period: Take a break from 24 hours to 30 days.
• Self-Exclusion: A long-term option to exclude yourself from the platform.

Never consider gaming as a source of income. If you feel gaming is becoming out of control, please contact us or Responsible Gaming Page Visit us.

If you have any objection to a game result or transaction, you must report it to customer service within 7 days of the incident. In dispute resolution, hibaee's system logs and records shall be considered final evidence.

• Contact our customer support team first via live chat or email.
• Submit a detailed description of the issue along with screenshots and the transaction reference number.
• Hibaee will typically resolve disputes within 3–5 business days.
• If you are not satisfied with the resolution, you have the right to escalate your complaint to the relevant regulatory authority.

Hibaee reserves the right to modify these Terms and Conditions at any time. In the event of changes:

• Users will be notified at least 7 days before significant changes take effect.
• Notifications will be sent via email or through the platform.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• The most current version of the terms will always be available on this page.

Users are advised to check this page regularly and stay informed of any updates.

If you have any questions or comments regarding these Terms and Conditions, please contact our customer service team. We are available 24 hours, 7 days a week to assist.

• Live Chat: Click the icon at the bottom right of the platform.
• Email: [email protected] (typically receive a response within 24 hours).
• Support is available in Bengali.