hibaee Privacy Policy — Your Data Is Safe With Us

Hibaee (hereinafter referred to as "we", "our", or "the platform") is a trusted online gaming and Sports Betting platform in Bangladesh. In this privacy policy, we explain what information we collect when you use the hibaee website and mobile application, why we collect it, and how we use it.

By creating an account on hibaee or using the platform, you are deemed to have accepted this privacy policy. If you do not agree with this policy, you are advised not to use the platform. This privacy policy is part of our Terms & Conditions Should be read together with.

Hibaee collects your information in various ways. Below are details about different types of information:

We collect only information necessary to provide services, ensure security, and fulfill legal obligations. Collecting unnecessary information is against hibaee's policy.

Hibaee uses the information collected for the following purposes:

• Account Management: For registration, login verification, and account security.
• Service Delivery: For gaming services, transaction processing, and customer support.
• Identity Verification: To complete the KYC process and prevent fraud.
• Legal Compliance: For regulatory compliance and anti-money laundering purposes.
• Experience Improvement: To personalize your experience based on your preferences.
• Promotional Communications: With your consent, for notifications about bonuses and offers.
• Technical Issue Resolution: To diagnose and resolve system errors.

The hibaee website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience.

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember your language preference and account settings.
• Analytics Cookies: To understand which parts of the site are most used, without identifying you personally.
• Performance Cookies: For monitoring page load speed and identifying technical issues.

You can control or disable cookies from your browser settings. However, please note that disabling some cookies may prevent certain platform features from functioning properly.

Hibaee does not sell your personal information. However, information may be shared in the limited circumstances outlined below:

• Service Providers: Payment processors, cloud hosting providers, and game suppliers receive only the data necessary to deliver their services. All partners are bound by strict confidentiality agreements.
• Legal Obligations: Information may be provided as required by law in response to court orders, regulatory directives, or government investigations.
• Fraud Prevention: Information may be shared with relevant authorities in the investigation of cybercrime or fraud.
• Business Transfers: In the event of a company merger or acquisition, data may be transferred, but the new owner will be required to honor the same privacy policy.

Except as stated above, no information will be provided to any third party without your explicit consent. hibaee never sells information to advertising networks or data brokers.

Hibaee does not retain your information longer than necessary. The period of data retention depends on the type of information and legal requirements:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Generally retained for 5–7 years as required by law.
• KYC documents: retained in accordance with regulatory requirements.
• After Account Closure: Most personal information will be deleted within 30 days.
• Backup copies: May be retained for up to 90 days for security purposes.

Hibaee believes you should have complete control over your own information. You have the following rights:

• Right to Access Your Data: You can request to know what information we have about you.
• Right to Rectification: You may request corrections to inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that your data be restricted from use for certain purposes.
• Data Portability: You can request your information be exported in a readable format.
• Right to Object: You may object to the use of your information for marketing purposes.

To exercise these rights, contact customer service. Your request will typically be answered within 30 days. Complex cases may take additional time, and you will be notified accordingly.

Hibaee is strictly not for anyone under 18 years of age. We do not knowingly collect information from minors.

• Age is verified at the time of registration.
• Additional proof of age may be requested in cases of suspicion.
• If we find evidence that a minor's data has been collected, it will be deleted immediately.

If you are a parent or legal guardian and discover an account belonging to a minor, please contact customer service and request account closure.

Hibaee has implemented advanced security measures to protect your information. These include:

• Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Firewall Protection: Servers are protected by robust firewalls.
• Password Security: All passwords are stored encrypted, never in plain text.
• Two-Factor Authentication: Two-factor authentication (2FA) can be used for enhanced security.
• Regular Audits: Penetration testing is conducted by independent security experts.
• Continuous Monitoring: Unauthorized access attempts are monitored 24/7.
• Data Backup: Regular backups are stored at a separate location.

While we are committed to maintaining the highest level of security, absolute security cannot be guaranteed. Internet technology always carries inherent risks. It is your responsibility to keep your password confidential and to notify us of any suspicious activity.

Hibaee reserves the right to modify this privacy policy at any time. In case of significant changes:

• Any changes will be published on this page at least 10 days before taking effect.
• Registered users will be notified via email.
• User consent may be sought to acknowledge major policy changes.
• Continued use of the platform after a policy change will be considered acceptance of the updated policy.

We recommend you regularly check this page and stay updated with our privacy policy.

If you have any questions or concerns about this privacy policy, please contact us:

• Live Chat: Click the chat icon at the bottom right of the platform. Available 24 hours a day.
• Email Support: Email us for support and data access requests.
• Send Us a Message: Send a written request to our head office by mail (address provided upon request).

Requests related to your privacy are typically answered within 30 days. Complex cases may take additional time, which will be communicated to you in advance.